Refund policy
Returns, refunds and consumer rights
This policy applies to purchases made after it is published. For earlier purchases, we honour any return promises applicable when the order was placed.
No change-of-mind returns
We do not offer discretionary refunds, returns or exchanges because you changed your mind, selected the wrong item, found a lower price elsewhere, or no longer want the product. This restriction does not affect any mandatory cancellation, return or consumer rights under applicable law.
Damaged, faulty or incorrect items
If your bottle arrives damaged in its packaging, or your order is faulty or incorrect, contact Anime.equipt@hotmail.com promptly with your order number or other proof of purchase and a description of the problem. Where possible, include photos of the item and packaging. Reporting promptly helps us investigate; it does not impose a fixed deadline on statutory claims. Original packaging is not required to exercise consumer guarantee rights.
Assessment and remedies
We may reasonably inspect the item and request information needed to assess the problem. Please contact us before returning goods so we can provide return instructions; this does not remove your statutory rights. For a minor failure under Australian Consumer Law, we may choose to repair the item, replace it or refund it, as permitted by law, within a reasonable time. For a major failure, you may choose a refund or replacement, and other remedies may apply. We reimburse reasonable return costs where required by law when a fault is confirmed.
Damage after delivery
We do not offer discretionary remedies for damage caused by misuse, accidental damage, failure to follow reasonable care instructions, or normal wear and tear where there is no failure to meet a consumer guarantee. This does not exclude claims for manufacturing faults, unacceptable quality or inadequate durability.
Warranty and statutory rights
We do not offer an additional voluntary product warranty. Nothing in this policy or our Terms of Service excludes, restricts or modifies rights or remedies that cannot be excluded under Australian Consumer Law or other applicable law. These rights apply to sale items as well.
EU and other mandatory cancellation rights
Where EU distance-selling withdrawal rights apply, you may notify us that you wish to withdraw within 14 days after receiving the goods, subject to lawful exceptions, and return them within 14 days after notifying us. You bear direct return costs for a change-of-mind withdrawal, except where we have agreed otherwise or applicable law requires us to pay. We refund the purchase price and standard outbound delivery charges as required by law, generally within 14 days after withdrawal notification; we may withhold reimbursement until the goods are received or you provide evidence of sending them back, where permitted. Any deduction for diminished value is limited to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where law permits. Other mandatory local rights also remain unaffected.
Approved refunds
Refunds are issued to the original payment method unless otherwise agreed or required by law. We process approved refunds promptly and within applicable legal deadlines. Your payment provider may take additional time to show the funds.
Contact: Anime.equipt@hotmail.com